OPM 3000
Service Operations Management · 3 credits · Fall 2026
Requirements
Prereq: [(ZICK or ZKTP) and (ECO 1001, ECO 1002, and STA 2000)] or [(ENV/BIO/PSY 2100 or STA 2000) and ZKDS student group]
About this course
This is an introductory course intended to provide the student with a mix of theoretical and practical knowledge about managing service operations in businesses such as financial services, retail hospitality, healthcare, transportation, and small business. This course is organized around principles including the strategic role of operations for competitiveness and sustainability, and the design of processes, service offerings, and supply chains. Students will learn the use of tools and techniques for planning, control, and continuous improvement of service delivery processes.
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20 of 20 sections · 6 open
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