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OPM 3000

Service Operations Management · 3 credits · Spring 2027

Requirements

Prereq: [(ZICK or ZKTP) and (ECO 1001, ECO 1002, and STA 2000)] or [(ENV/BIO/PSY 2100 or STA 2000) and ZKDS student group]

About this course

This is an introductory course intended to provide the student with a mix of theoretical and practical knowledge about managing service operations in businesses such as financial services, retail hospitality, healthcare, transportation, and small business. This course is organized around principles including the strategic role of operations for competitiveness and sustainability, and the design of processes, service offerings, and supply chains. Students will learn the use of tools and techniques for planning, control, and continuous improvement of service delivery processes.

Seat status as of Oct 2, 10:36 AM ET. Seats can change between refreshes.

18 of 18 sections · 18 open

Chill Rank compares professors using Rate My Professors reviews, from Chill to Brutal. What each rank means

BMWA-LEC Regular
Mon/Wed · 9:05 AM - 10:20 AM
B - Vert 10-150
Igor MedvedovskyChill Rank 5 of 5: Brutal?★ 2.9(43)Difficulty 4.0/5 · 42% would take again#12 chillest of 14 for this course
In PersonOpen
BTRA-LEC Regular
Tue/Thu · 9:05 AM - 10:20 AM
Online-Synchronous / B - Vert 5-165
Yasar KocagaChill Rank 5 of 5: Brutal?★ 2.3(37)Difficulty 4.4/5 · 32% would take again#14 chillest of 14 for this course
Hybrid SynchronousOpen
CMWA-LEC Regular
Mon/Wed · 10:45 AM - 12:00 PM
B - Vert 10-155
Yi ZhuangChill Rank 2 of 5: Easylimited data?★ 4.9(8)Difficulty 2.5/5 · 100% would take again#3 chillest of 14 for this course
In PersonOpen
CRA-LEC Regular
Thu · 10:45 AM - 12:00 PM
B - Vert 3-165
Ruth BeerChill Rank 2 of 5: Easy?★ 4.5(26)Difficulty 2.7/5 · 89% would take again#2 chillest of 14 for this course
Hybrid AsynchronousOpen
EMWA-LEC Regular
Mon/Wed · 2:30 PM - 3:45 PM
B - Vert 9-125
Igor MedvedovskyChill Rank 5 of 5: Brutal?★ 2.9(43)Difficulty 4.0/5 · 42% would take again#12 chillest of 14 for this course
In PersonOpen
EMWB-LEC Regular
Mon/Wed · 2:30 PM - 3:45 PM
B - Vert 9-155
Rajkumar KempaiahChill Rank 3 of 5: Fair?★ 3.5(26)Difficulty 3.0/5 · 63% would take again#5 chillest of 14 for this course
In PersonOpen
ERA-LEC Regular
Thu · 2:30 PM - 3:45 PM
B - Vert 5-160
Shan LiChill Rank 4 of 5: Busy?★ 3.2(88)Difficulty 3.6/5 · 47% would take again#9 chillest of 14 for this course
Hybrid AsynchronousOpen
ERB-LEC Regular
Thu · 2:30 PM - 3:45 PM
B - Vert 3-165
Ruth BeerChill Rank 2 of 5: Easy?★ 4.5(26)Difficulty 2.7/5 · 89% would take again#2 chillest of 14 for this course
Hybrid AsynchronousOpen
ERC-LEC Regular
Thu · 2:30 PM - 3:45 PM
B - Vert 9-125
Aditya JainChill Rank 5 of 5: Brutal?★ 2.8(98)Difficulty 3.9/5 · 45% would take again#11 chillest of 14 for this course
Hybrid AsynchronousOpen
FMWA-LEC Regular
Mon/Wed · 4:10 PM - 5:25 PM
B - Vert 11-130
Rajkumar KempaiahChill Rank 3 of 5: Fair?★ 3.5(26)Difficulty 3.0/5 · 63% would take again#5 chillest of 14 for this course
In PersonOpen
FRA-LEC Regular
Thu · 4:10 PM - 5:25 PM
A - 17 Lex 1323
Kenneth GlobermanChill Rank 3 of 5: Fair?★ 4.0(13)Difficulty 3.5/5 · 69% would take again#6 chillest of 14 for this course
Hybrid AsynchronousOpen
FTRA-LEC Regular
Tue/Thu · 4:10 PM - 5:25 PM
B - Vert 8-155
Leslie BobbChill Rank 4 of 5: Busy?★ 3.1(203)Difficulty 3.2/5 · 39% would take again#8 chillest of 14 for this course
In PersonOpen
JND3-LEC Winter
Mon/Tue/Thu · 1:00 PM - 4:08 PM
Online-Synchronous
Emre VeralChill Rank 5 of 5: Brutal?★ 2.4(128)Difficulty 3.9/5 · 27% would take again#13 chillest of 14 for this course
Online SynchronousOpen
JNE-LEC Winter
Mon/Tue/Thu · 5:50 PM - 8:58 PM
Online-Synchronous
Ajay DasChill Rank 4 of 5: Busy?★ 3.1(282)Difficulty 3.4/5 · 39% would take again#10 chillest of 14 for this course
Online SynchronousOpen
MNUC-LEC Regular
Sun · 1:15 PM - 4:10 PM
B - Vert 3-165
Alex GorodChill Rank 3 of 5: Fair?★ 3.8(86)Difficulty 3.2/5 · 72% would take again#4 chillest of 14 for this course
In PersonOpen
QMA-LEC Regular
Mon · 7:30 PM - 8:45 PM
Online-Synchronous
Aditya JainChill Rank 5 of 5: Brutal?★ 2.8(98)Difficulty 3.9/5 · 45% would take again#11 chillest of 14 for this course
Online MixOpen
QTRA-LEC Regular
Tue/Thu · 7:30 PM - 8:45 PM
B - Vert 5-165
Edmir PerdjaChill Rank 1 of 5: Chill?★ 4.6(23)Difficulty 2.1/5 · 88% would take again#1 chillest of 14 for this course
In PersonOpen
UFA-LEC Regular
Fri · 6:05 PM - 9:00 PM
A - 17 Lex 1323
David FogartyChill Rank 3 of 5: Fairlimited data?★ 3.6(8)Difficulty 3.3/5 · 63% would take again#7 chillest of 14 for this course
In PersonOpen